Where do you deliver to?
We deliver to all areas of Lebanon.
What are your delivery rates?
Deliveries for all purchases cost 3.5 USD, and this all across Lebanon.
Some items might be voluminous and heavier and need special transport. In these cases, delivery charges might defer. This is usually mentioned on the product pages. In this case, contact us to know the exact shipping charges.
When you complete your order, you will receive an email confirmation that will summarise your order. We might contact you directly if there are any missing necessary information, especially the first time you order with us. We actually do suggest you create an account with us with as much information as possible, so we won't have to ask questions again on your next order.
We will attempt to deliver your order to you as fast as logistically possible. Deliveries take between 2 to 5 business days, depending on a lot of factors such as product size, availability and difficulty of delivering to your area. When possible, we'll even attempt to deliver to you the same day.
We will contact you in advance to announce the delivery, either by SMS, phone or email.
For orders passed on Thursdays and Fridays, we might deliver them to you on Saturday. If this is more convenient to you, we might also deliver on Saturday orders passed earlier in the week. Just specify to us your wish to deliver on Saturday in the comments part of your order, email or simply give us a call. We are always reachable.
It might be more convenient for some to receive deliveries at your workplace. Simply specify that preference when passing your order, or drop us a call or email.
Your orders will be delivered in boxes (if they fit), and wrapped if requested.
You can opt to pick up your order! However you still need to order on our website and let us know in advance that you would like to pick up the order (either by calling our office on +961 4 928690/1 or Messaging on Whatsapp +961 70 326322) . Once your order is ready, an sms will be sent to you with our Google Maps location and pick up timing. We are located in Elissar, on the main highway.
We do provide assembly services upon request and for a fee, depending on the item. The costs of assembly are not included in the cost of the product. Please note however that most products sold by PlayOne, which do require assembly, can be easily assembled by adults (looking at all of you dads) and without too much trouble.
BLACK FRIDAY/CYBER MONDAY DELIVERIES
During Black Friday and Cyber Monday sales, we will not be unable to offer free deliveries on orders, even if orders are above $60, as we have many products reduced to cost. Thank you for understanding! We wish you a happy holiday season and a Merry Christmas!