Exchanges and Returns
Any purchased product or gift can be exchanged within 15 days from the date of purchase at no extra cost. We will even come to your door and exchange the toy for free! The only requirement is that the product (and its packaging) has not been opened, and is in perfect condition.
If you would like to exchange a particular product or gift, either send us an email or give us a call to let us know which product you would like to exchange, and with which other product from our store. You can only exchange with a product of the same value or above (and pay the difference).
Any purchased product or gift can be returned within 15 days from the date of purchase, provided the product package has not been opened and is in perfect condition. You will be provided with store credit, usable within one year, equivalent to the value of the product returned minus standard courier fees, allowing you to pick a different toy at your convenience.
Unfortunately, under no circumstances do we allow the exchange or return of opened products or toys.