Updated 2023-10-31

General Terms

The following terms and conditions govern all use of the PlayOne.com.lb website and all content, services, areas, and products available through the Website.

The Site is owned and operated by Fluid SARL (collectively referred to as PlayOne and/or the Operator). The Site is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies including, without limitation, the Operator's privacy policy and procedures that may be published from time to time on this Site by the Operator (collectively, the "Agreement").

Please read this Agreement carefully before accessing or using the Site. By accessing or using any part of the website, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use our services. The Site is available only to individuals who are at least 13 years old.

Terms Updates

We reserve the right to modify or update these Terms at any time without prior notice. You should check these Terms periodically for changes. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms constitutes acceptance of those changes.

Governing Law and Jurisdiction

These Terms and your use of the Website shall be governed by and construed in accordance with the laws in Lebanon. Any dispute arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Lebanon.

Terms Headings

The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

Terms Interpretation

The use of the terms "includes" or "including" in these Terms shall be deemed to be followed by the words "without limitation". The singular shall include the plural, and vice versa. The use of any gender shall include all genders.

Terms Modularity

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. These Terms are personal to you and may not be assigned or transferred by you without our prior written consent. We may assign these Terms without your consent. These Terms shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns.


These Terms may be translated into other languages for convenience, but the English version shall govern in case of any conflict or discrepancy between the translated version and the English version.

Use of the Website

You may use the Website for lawful purposes only. You may not use the Website in any way that violates any applicable local, national, or international law or regulation.

We may terminate or suspend your access to the Website at any time, with or without cause, and with or without notice. Upon termination or suspension, your right to use the Website will immediately cease, and we may immediately deactivate or delete your account and all related information and files in your account, and/or bar any further access to such files or the Website. We shall not be liable to you or any third party for any termination or suspension of your access to the Website.

Disclaimer of Warranties

The website and its content are provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the website or its content will meet your requirements or that the operation of the website will be uninterrupted or error-free, or that defects will be corrected. We are not responsible for any technical malfunction or other problems of any telephone network or service, computer system, server or provider, computer or mobile device, software, or for any failure of email on account of technical problems or traffic congestion on the internet, the website, or any combination thereof, including injury or damage to your or to any other person's computer, mobile device, or other property related to or resulting from your use of the website. We make no warranty or representation regarding the results that may be obtained from the use of the Website, the accuracy or reliability of any information obtained through the Website, or that any defects in the Website will be corrected. You use the Website at your own risk.

Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, videos, software, and the arrangement thereof, is owned by us or our licensors, associate companies, suppliers, business associates or third parties and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works based on any content on the Website without our prior written permission.

The Operator logo and all other trademarks, service marks, graphics, and logos used in connection with the Operator, or the Site are trademarks or registered trademarks of the Operator or the Operator's licensors. Other trademarks, service marks, graphics, and logos used in connection with the Site may be the trademarks of other third parties. Your use of the Site grants you no right or license to reproduce or otherwise use any of the Operator or third-party trademarks.

Copyright infringement and DMCA policy

As the Operator asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by the Site violates your copyright, you are encouraged to notify the Operator in accordance with common DMCA policies. The Operator will respond to all such notices, including as required or appropriate, by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of the Operator or others, the Operator may, in its discretion, terminate or deny access to and use of the Site. In the case of such termination, the Operator will have no obligation to provide a refund of any amounts previously paid to the Operator.

Product Information

We make every effort to ensure that the products on our Website are accurately described and represented. However, we cannot guarantee that the descriptions, colors, or images of the products are entirely accurate, complete, reliable, current, or error-free. The products on the Website may be subject to availability, and we reserve the right to discontinue any product at any time without notice. If a product you receive from us does not meet your expectations, you may return it in accordance with our return policy.

User Submitted Content

You may submit content to the Website, including without limitation, comments, reviews, and other feedback (collectively, "User Content"). By submitting User Content to the Website, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, distribute, and display the User Content in any media now known or hereafter developed.

You represent and warrant that you own or have the necessary rights to use and authorize us to use the User Content in the manner contemplated by these Terms. You further represent and warrant that the User Content does not infringe the intellectual property rights of any third party or violate any applicable law or regulation.

We reserve the right to publish, edit, or remove user reviews in our sole discretion. User reviews do not reflect our views or opinions. We are not responsible for the content of user reviews or for any loss or damage that may arise from your reliance on them.

Third-Party Websites

The Website may contain links to third-party websites. We are not responsible for the content, products, or services on those websites or for any loss or damage that may arise from your use of them. Your use of third-party websites is at your own risk. Third-party sites have separate and independent terms of service and privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms of Sale

Order Acceptance and Fulfillment

We reserve the right to accept or reject any order you place with us. We will fulfill your order once we have received payment in full for the order.

Pricing and Availability

All prices on the website are listed in US Dollars and are subject to change without notice. We do our best to ensure that all products are in stock and available for purchase, but we cannot guarantee availability at all times.

Promotions and Discounts

From time to time, we may offer promotions or discounts on our products. The terms and conditions of these promotions or discounts will be set forth on the Website or in the applicable promotion or discount.


We accept payment via credit card, debit card, or cash on delivery. By placing an order on our Website, you authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees. Your payment information will be securely processed through a third-party payment processor.

The Site does not handle payments for these products directly but rather refers these payments to a secure third-party payment processor which handles all aspects of the payment process. Any payment processing issues should be resolved directly with the payment processor. All other payment-related questions, disputes, or issues must be resolved directly with the Operator. Once we have been notified by the payment processor that a payment has been made, and that the payment has successfully passed a fraud review, access will be granted to the product or service being purchased as soon as possible, however, we make no guarantees of timeliness or immediacy.


We offer shipping throughout Lebanon. Shipping fees may apply and are calculated based on the size, weight, and destination of your order. Shipping/Delivery costs will be calculated and displayed at checkout and are the responsibility of the customer. Any customs duties, taxes, or fees associated with shipping outside of Lebanon are also the responsibility of the customer.

Delivery times may vary depending on your location and the availability of the products you have ordered. If available, we will provide you with an estimated delivery time when you place your order.

Order Cancellation Policy

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, we will not be able to cancel it. In such cases, you may return the product as per our returns policy.

Product Warranty

You are responsible for checking that the product you receive is free from any defects within 7 days from reception of the product and to contact us in such a case that you wished it be replaced. We reserve the right to provide you with a replacement item if available.

Product Safety

We take the safety of our products very seriously and ensure that all products meet the safety standards set by the Lebanese authorities. However, some products may still pose a risk if used improperly, and we cannot be held liable for any injuries or damages resulting from misuse.

Returns and Refunds

We accept returns of products within 14 days of delivery, provided that the products are in their original condition and packaging. We reserve the right to refuse returns that do not meet these requirements. Refunds will be issued in the form of the original payment method, less any shipping fees and a restocking fee if applicable. We do not accept returns on personalized or clearance items.

Privacy & Protection

What information do we collect?

We may collect personally identifiable information from you in a variety of ways, including through online forms for ordering products and services, and other instances where you are invited to volunteer such information, including, but not limited to, when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information.

What do we use your information for?

Any of the information we collect from you may be used to personalize your experience, improve our website, improve customer service, process transactions, send periodic emails. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We take your privacy seriously and will only collect and use your personal information for the purpose of processing your order and communicating with you about your order. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except to provide products or services you've requested. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

All supplied sensitive information (credit card/debit card information) is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. In instances, the credit/debit card information you provide is already known to our providers and will simply be used to validate your identity, its authenticity, and your approval of the undertaken online transaction. At no point of your interaction with us will this private information (credit/debit card information, social security numbers, financials, etc.) be known to us or stored on our servers.

Limitation of Liability



Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure arises from any cause beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.


You agree to indemnify, defend, and hold harmless us and our providers and their respective officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising from or in connection with your use of the Website or any violation of these Terms.

Dispute Resolution

Any dispute, controversy or claim arising out of or in connection with these Terms, or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the rules of the Beirut courts of law, which rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The language of the arbitration shall be English. The seat of the arbitration shall be Beirut, Lebanon.


Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.


These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction.

Electronic Communications

You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Entire Agreement

These Terms, together with any policies or guidelines posted on the Website, constitute the entire agreement between you and us with respect to your use of the Website. These Terms supersede all prior or contemporaneous communications and proposals, whether oral, written, or electronic, between you and us with respect to your use of the Website.


By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website.

Contact Information

If you have any questions or comments about these Terms, please contact us at sales@playone.com.lb.

Thank you for reading these terms and for using our Website!